- WHY FLEXTEL?
- BY BUSINESS NEED
- BY CATEGORY
- KNOWLEDGE CENTRE
- CONTACT US
While organizations used to strictly utilize voice and provide customer support only by phone, evolving consumer demands and behavior have pushed contact centre operations into the multichannel sphere. Since the contact centre is typically the most public-facing segment of your business, the way processes are carried out and the type of solutions employed there can dramatically affect future the level of success and growth a business achieves.
To meet the diversified needs and preferences of customers, organizations can look to implement a comprehensive contact centre solution from a managed services provider like FlexITy. FlexITy’s FlexTEL Contact Centre Solution provides intelligent contact routing and call management, and it integrates the network, desktop computer and telephony capabilities to provide a superb multichannel experience over an IP infrastructure.
Because the FlexTEL Contact Centre Solution integrates multichannel automatic call distributor (ACD) functionality with IP telephony, your organization will be able to more quickly deploy infrastructure in a distributed contact centre environment. Businesses can enjoy many more benefits of the FlexTEL Contact Centre Solution, including being able to:
Our Contact Centre Solution integrates voice and Internet applications so that all inbound and outbound voice data, plus internet applications like real-time chat, web collaboration and email, are packaged together in one streamlined solution. With this advanced functionality, agents can handle multiple interactions simultaneously, boosting productivity levels and reducing wait times. This provides an overall improved customer experience.
To learn more about the FlexTEL Contact Centre Solution from FlexITy, Canada’s leading managed service provider, take a look at some of our case studies.