FlexTEL - ENHANCE CONTACT CENTRE

FlexTEL – Enhance Contact Centre

As the public face of your company, the contact centre is the crucial customer service cornerstone that enables the effective delivery of services and ensures continued profitability. Still, despite its prominence and key role in both maintaining existing revenue streams and securing new ones, companies too often ignore this central part of their organization.

In the past, the entire reason a call centre even existed was to field landline telephone calls. However, as its role and level of importance changed over the years, it has morphed into a contact centre. Unfortunately, many businesses are stuck in the past, still using legacy solutions that do little to increase the effectiveness of client or customer service efforts. If your business is still thinking about the contact centre in this way, then now is the right time for you to consider a FlexTEL upgrade.

Benefits of FlexTEL’s contact centre solutions

If you’re looking to more effectively engage with your audience, then a FlexTEL contact centre solution is just what you need. With our best-in-class solutions in place, your company can expect to realize the following benefits:

Better customer and client engagement: These days, few people want to exclusively use the phone to reach out to an organization. Due to the proliferation of communication portals such as email, instant messaging and conferencing, your clients or customers have far more ways of communicating than ever before. With FlexTEL’s enhanced contact centre solution, your business will be able to account for and accommodate all of the communication mediums utilized.

More efficient staff: With FlexTEL, your contact centre’s staff members will be able to more quickly and easily handle inquiries. The solutions we offer enable your teams to create internal profiles and segment customers, thus providing any staff member in the centre with all the information needed to help curious parties.

First Call Resolution: Sometimes, the call centre agent who initially takes a call may not be the right person to field that particular inquiry, as either another team member or another department may need to speak with them. FlexTEL’s solutions quickly and efficiently route calls when necessary to make sure the individual contacting the company receives the best possible service.

Boosted ROI: Not only is FlexTEL’s contact centre solution affordable, but it also makes your company more profitable by helping to keep existing clientele satisfied.

Best-in-breed technology: When you partner with FlexTEL for your contact centre, you can be sure that your company is receiving the very best technology available to effectively meet your needs today and years in the future.

To learn more about our contact centre solutions, be sure to read our Case Studies to discover how we’ve helped organizations like yours significantly improve their public outreach efforts.